Returns

Unwanted items

We do everything we can to ensure that your order arrives as soon as possible and in perfect condition. We will contact you by email to advise of any delays and to give you an option to change or cancel your order. We try to fulfil orders within 5 working days under normal circumstances, and where this is not possible we will contact you.

Please note that our products, due to their fresh nature, are exempt from the cancellation requirements under the Distance Selling Regulations 2000. This means that you do not have a working day cancellation period from the day after you receive the goods.

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus delivery costs and VAT. Your card is charged when your order is placed. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable, the order will not be dispatched.

Faulty or damaged items

If you believe an item purchased from Harris Farm Meats is defective or has been damaged in transit, please make a note on the courier’s delivery sheet and notify us immediately so that we can investigate and where appropriate arrange a credit to your account and/or the replacement of the product.

If you find any problems at all with any of our products, please notify me within 24 hours of receiving the goods by phone on 07925 854945 or by email at ruth@harrisfarmmeats.scot and your complaint will be dealt with promptly and confidentially.